Managing course storage limits (disk quota)

All courses have 500 MB to work within. This should be sufficient for most courses. However, if you see the message “Your course is out of space!”

This means you have exceeded the 500 MB allotted to your course and you are blocked from uploading new content.

Reasons for exceeding the 500 MB limit:

If you have copied over your course multiple times, you may have several duplicate files and/or unused files in your Content Collection area (your course file repository area).
Additionally, if you have tried to upload media files (.MP3, .MP4, or PPT with audio narration), you will quickly use up your quota, making it impossible to add new content/files.

How to delete unused files

Check your Content Collection file repository to view your files.

From the Course Content page, click the three dots (…) on the Course Content page and click Unused Files.

In Unused Files, you are able to delete undeployed files in your course. You can sort by upload date and file size. You are also able to download files to ensure that you are deleting files that you will not use. Click Delete Files once you have determined which files to delete.
Note that if you click the box next to File Name, this will select all the files in Unused Files, not just the files seen on the current page.

If you view All Files, you can view all files in your course whether they are visible to students or not. Note that you are not able to delete files that are currently deployed (used) in your course.

Other steps you can take

Notify the Service Desk (servicedesk@douglascollege.ca), with a Subject line of “Exceed disk quota.” Provide your full course ID. Your disk quota will be increased by the team member assigned to your ticket, and you will be notified.
If media uploads were the problem, stop uploading such content directly to Blackboard. Instead, upload your media files to our media streaming platform, Kaltura. Use this resource: https://academic-technology-services.scrollhelp.site/ats/adding-media-in-blackboard-ultra.
Feel free to book a meeting with a Learning Designer if you need additional support: https://outlook.office365.com/owa/calendar/DouglasCollegeAcademicTechnologyServices@collegedouglas.onmicrosoft.com/bookings/